SalesFision Platform application
Everything behind your online sales, in one place.
Products, orders and fulfilment in one workspace, next to the customer you already know from CRM. Your webshop is the shop window; this is the room behind it.
Configure E-commerce Do the Business Scan
- One catalogue and one order list your whole team works from
- Shares customers, orders and context with the rest of the Platform
- Knowledge is included for everyone who works in it
The work starts after the order, and it ends up scattered.
Product information sits in the shop, in a sheet and in a supplier file. Orders move forward in a mailbox, without an owner, and returns are handled wherever there is room. It works, until someone asks where an order is.
- The product description in the shop no longer matches the one in the spreadsheet.
- An order is “being handled”, but nobody can say by whom.
- Picking and shipping are planned outside the system that holds the orders.
- Returns and failed payments are handled ad hoc, so nobody knows what they cost.
What changes when products, orders and fulfilment come together.
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One catalogue everyone works from
Data, variations, prices and stock in one record, so the shop and your team say the same thing.
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Orders with an owner and a status
“Where is it?” becomes a question with an answer instead of a search.
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Fulfilment you can plan
Picking, packing and shipping follow one list, so a busy Monday is a queue, not a scramble.
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Exceptions that stay visible
Returns, cancellations and failed payments get their own place, so they are handled and counted — and a fair return becomes a reason to buy again.
What your team can do with E-commerce.
Catalogue and product information
- Maintain products, descriptions, images and specifications in one record
- Manage variations such as size or colour, each with its own price and stock
- Group products into the categories and collections your shop uses
- Keep prices, tax treatment and margins on the product itself
Orders and fulfilment
- Follow every order from placed to delivered, with the status visible to the team
- Assign an owner, so responsibility is never implicit
- Pick, pack and ship from one working list
- Register shipments and track-and-trace with the order
Customers, returns and exceptions
- See a customer’s order history, including what they returned and why
- Handle returns, cancellations and complaints with a reason and an outcome
- Flag orders that need attention: payment failed, address incomplete, item unavailable
- Add internal notes that stay inside your team
Overview and reporting
- See today: what came in, what is waiting, what is late
- Look back per period, per product and per channel
- Export what your accountant or your supplier needs
- Give each colleague the view that belongs to their work
From order to delivery.
The same path for every order, so a new colleague can follow it on day one.
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The order arrives
With the customer, the products, the payment status and the delivery address attached.
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Check and claim
Someone takes ownership and flags what is wrong: an address that does not resolve, a product out of stock.
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Pick and pack
The order joins today’s list. Picked, packed, labelled; the status moves with the work.
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Ship and inform
The shipment is registered with its track-and-trace, and the customer hears it in your own tone.
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Aftercare
A return or a complaint stays attached to the order, so the next colleague sees the whole story.
What your team looks at.
A working view of products, orders and fulfilment.
Orders
To pick
1-
#10428
Bakkerij De Vries
Sanne
Packed
1-
#10427
Studio Noord
Ravi
Shipped
1-
#10426
Praktijk Bloem
Sanne
Needs attention
1-
#10425
Van Dijk Interieur
Payment failed
Products
| Product | Variation | Price | Available | Status |
|---|---|---|---|---|
| Linen apron | Sand · M | €39.95 | 24 | Live |
| Linen apron | Sand · L | €39.95 | 3 | Low stock |
| Gift box, small | — | €12.50 | 140 | Live |
| Seasonal blend | 500 g | €18.00 | 0 | Not for sale |
Fulfilment
| Today | Orders | Items | Owner | Status |
|---|---|---|---|---|
| Picking list, morning | 12 | 31 | Sanne | In progress |
| Picking list, afternoon | 9 | 17 | Ravi | Planned |
| Ready to ship | 7 | 15 | Ravi | Waiting for carrier |
| Returns received | 2 | 2 | Sanne | To assess |
Example data. Your own products, orders and colleagues appear here once the application is set up.
The shop window and the room behind it.
Service work
Your webshop
The online store your customers see: design, product pages, checkout and the technology underneath. We build and migrate shops as project work.
- Design and build
- Migration from an existing shop
- Payment and shipping providers
- Custom integrations
Platform application
The E-commerce application
The workspace where your team manages products, orders and fulfilment, connected to the rest of the Platform.
Buying the application does not include building a webshop. Development, migration and custom integrations are separate work with a proposal of their own.
An order is never only an order.
The application shares customers and context with the applications around it, so an order keeps its whole story.
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E-commerce and CRM
The buyer is the customer your team already knows: order history lands on the customer record, and what CRM knows travels back.
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Sales to E-commerce
A quotation that turns into an online order continues here, so the deal and the delivery are one story.
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E-commerce to Finance
Orders, credits and returns move towards invoicing, with amounts and tax treatment already on the product.
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E-commerce and Marketing
What you promote is what you can deliver, and what sells informs what you promote next.
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E-commerce to Service Management
A question about an order arrives with the order attached, so your service team answers from the same facts.
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E-commerce and Knowledge
How you handle a return, what you promise about delivery: written down once. Included for every Platform user.
Help with the work, not decisions in your place.
In E-commerce, AI works on what is already in front of you: the orders, returns and product records your team has open.
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Summarising
A long order history or a messy return thread in a few readable lines.
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Suggesting
A product description or a reply in your tone, checked by a colleague first.
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Classifying
Questions and returns sorted by reason, so patterns become visible.
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Spotting exceptions
Orders that behave unlike the rest: a payment that keeps failing, an address that does not resolve.
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Preparing follow-up
A draft next step on an order that has waited too long.
Suggestions are proposals. A person decides, and can see what a suggestion was based on. These AI features are part of SalesFision Platform + AI: one subscription for your whole business.
Price and licence
- E-commerce Essential €39 per month 1 WooCommerce webshop, 250 orders per month, 3 users
- E-commerce Growth €79 per month 1 WooCommerce webshop, 1,000 orders per month, 3 users
- E-commerce Scale €149 per month Up to 3 webshops, 5,000 orders per month, 5 users
All prices excluding VAT; you pay per month. No platform surcharge.
What the licence covers, and what we agree with you separately:
Included
- The application, with the included users or capacity
- SalesFision Knowledge is included free with selected paid apps and bundles.
- Standard onboarding
- Regular support, maintenance and bug fixes
Separate proposal
- Additional consulting and training
- Complex integrations and custom work
- Migration of existing data
- Customer Portal (a product of its own)
Calculate your package See all pricing
Additional consulting, training, complex integrations and custom work are agreed with you up front, so you always know what you are buying.
What people ask before they start.
Do I need a new webshop to use this application?
No. The application is the workspace behind your online sales; building or migrating a shop is separate work.
Does the licence include building my shop?
No. The licence covers the application. Designing, building or migrating your webshop is separate work with a proposal of its own.
What does E-commerce cost?
A fixed amount per month, with the package that fits your webshop and order volume. You will find all packages above under Price and licence and on the pricing page. Knowledge is included.
Can we use it next to the applications we already have?
Yes. Customers come from CRM, amounts travel to Finance, questions land in Service Management.
Is the Customer Portal included?
No. The Customer Portal is a product of its own with a fixed monthly price, not a Platform application. It can be connected.
Can I pay per month?
Yes, you pay per month.
Start with E-commerce
Choose E-commerce for your team and see what it costs. Not sure where to start? The Business Scan gives you a recommendation.
Configure E-commerce Do the Business Scan
Questions about implementation, migration or an integration? Plan a meeting and we will scope it.
